Terms & Conditions

Terms & Conditions

By accessing and using the Greentube Slots (Novomatic) platform, you agree to be bound by these Terms & Conditions. If you do not accept these terms, please do not use our site.

Acceptance of the Terms

These Terms & Conditions ("Agreement") govern your access to and use of the Greentube Slots (Novomatic) website (the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understand, and agree to be bound by this Agreement. If you do not accept these terms, please do not use our site.

Eligibility Requirements

To use the Platform, you must:

Be at least 18 years old (or the age of majority in your jurisdiction).
Not be prohibited from using online gambling services in your country or territory.
Provide accurate and complete information during account registration.

Minimum Age Requirements

You must be at least 18 years old to use our Platform. If you are under 18, please do not attempt to register for an account.

Geographic Restrictions

We may restrict access to the Platform from certain countries or territories due to regulatory requirements or other reasons. We reserve the right to suspend or terminate your account if we determine that you have accessed the site from a restricted jurisdiction.

Account Registration Rules

To register for an account, you must:

Provide accurate and complete information.
Not use someone else's identity or personal details without their consent.
Use only one account (see our One-Per-Customer policy below).

One-Account-Per-User Policy

You may only have one active account with Greentube Slots (Novomatic). If we detect multiple accounts under your name, we reserve the right to suspend or terminate all of them.

Identity Verification and KYC

To protect yourself and others from potential scams or financial loss, we will verify your identity through a third-party provider using Know Your Customer (KYC) procedures before allowing you to use our services. You agree that this may involve providing additional information about yourself to us or the verification partner.

Account Accuracy Obligations

You must keep all of your personal and account details accurate and up-to-date at all times while an active member on our Platform. We reserve the right to request updated information from you if we suspect inaccuracies in your profile or behavior that may have resulted from these inaccuracies.

Account Security Responsibilities

You are responsible for keeping your login credentials (username, password) secure.
Do not share them with anyone else under any circumstances.
Report immediately if someone has accessed the site using your account details without permission.

Login Credentials and Password Protection

To protect yourself against unauthorized access to your account:

Use a strong password that is at least 8 characters long and includes numbers, symbols, or capital letters.
Do not reuse login credentials for other online accounts.
Update your password regularly (at least every 90 days).

Restricted Behaviour and Prohibited Activities

Do not engage in the following activities on our Platform:

Money laundering
Illegal transactions of any kind
Attempting to defraud others through gaming or using fake or manipulated information about yourself.

Multi-Accounting and Fraud Prevention

We will terminate your account(s) if we suspect you have been engaging in multi-accounting, exploiting software bugs, colluding with other users, creating multiple accounts for the purpose of profiting from promotions, bonuses or similar benefits that may not be available to general public (like welcome bonus), and many more similar actions that may disrupt fair gameplay experience.

Bonus and Promotion Rules

To use our offers:

Only participate in a promotion if you meet all its requirements.
Bonuses are awarded on successful completion of qualifying deposit(s). If your account has an active withdrawal, please do not initiate the next required bonus round before it has been fully completed or cancelled because, otherwise we won’t be able to award a second and subsequent rounds as they cannot be credited.

Wagering and Gameplay Conditions

When playing games on our Platform:

Read each game's rules carefully.
Bet within your means.
Do not use automated programs (bots) for gameplay or bets manipulation.

Bonus Abuse Prevention

Do not attempt to exploit any offer in a way that compromises the fairness of play, encourages money laundering or results in another form of abuse. All bonuses are subject to review by our management team if we believe there was intent on user's part to manipulate conditions set forth within promotion terms and conditions document.

Deposits and Withdrawals

We may modify withdrawal limits at any time without prior notice. Depositing funds with an intention of immediately withdrawing them, thus preventing the necessary accumulation in order for you or third party (like casino) to achieve real-time statistical analysis of game history, could result in the withholding of these payments.

Verification Before Withdrawals

Before processing a withdrawal:

We may request additional information from you.
You must verify your account and identity through our approved methods before withdrawing any funds.

Processing and Review Procedures

We will review all transactions to prevent money laundering or fraud. If we suspect such activity, we reserve the right to suspend or terminate your account and report it to relevant authorities.

Responsible Gambling Expectations

To minimize potential risks associated with gaming:

Set deposit limits (daily/weekly/monthly).
Activate reality checks.
Take regular breaks from gameplay.
Contact our support team for additional advice on responsible betting practices.

Self-Exclusion and Account Restrictions

We offer a self-exclusion facility to prevent continued access to the Platform. Once you've self-excluded:

You'll be blocked from logging into your account for 1 year.
If you're in distress or have concerns about your gambling behavior, we urge you not to hesitate seeking professional assistance.

Game Fairness and RNG Systems

We use Random Number Generators (RNGs) that are regularly audited by independent laboratories. Every game on the Platform is certified as fair.

Technical Interruptions or Voided Gameplay

If a gaming interruption occurs during your gameplay, we reserve the right to cancel bets for any reason related directly with system stability concerns which might affect outcome such as hardware malfunctions etc..